How to sell on social media


Selling on social

This statement is one of the trickiest contradictions in marketing today. Here’s why: people don’t want to be sold to on social, but they still want to buy here.


Organic social content is an arms race right now. Volume is the goal—can we be everywhere in front of everyone all the time? This extreme thought process isn’t just a poor approach, it’s impossible for most brands to achieve. The result of this posting frenzy is convoluted social channels. A ton of white noise. And most of it has some sort of direct selling language. “Buy this now,” is no longer an enticing CTA. Those words get tuned out, just like most things we hear or see time and time again. So, what’s a marketer to do?


A buzzword answer. A cliche. It’s so predictable it hurts. But, you’ve gotta make them feel something. Usually, the best way to do that is with a story. And if your work just isn’t emotional at its core, that’s okay! But people are emotional. And you’ve got a few of those lying around, right? Leverage them. Ask yourself these questions to give your story-telling content a little kickstart:

  • Who have we helped?
  • How have we helped our customers?
  • How have we helped our team?
  • Do we make a difference?
  • How did our team end up here?
  • How did our customers find us?


Sure, sometimes you need to be direct with your messaging. And maybe that works for you—don’t change it, if that’s the case. But all we’re saying is this: audiences know when you’re trying to sell today, and they don’t like it. They get enough ads with selling language. They want to be drawn in. They want to relate to something. Then your brand’s offering isn’t just a commodity—one of several options. It becomes the one that gets them. And that, friends, is the goal.


A case study in generating social buzz

Remember the Solo Stove thing? You know, the one where they tabbed Snoop to promote a new product in a modern-day bait-and-switch. (Has anyone made a “gone up in smoke” joke yet?)

Every marketer had a take on it. Guess it’s our turn. And in typical fashion, we’re thinking something different. We’re thinking this actually was a killer strategy. It was gimmicky, yes, but it seemed like that was the point? They needed to generate buzz and reach, and they had the resources to chase down a crazy idea. From that perspective, it worked. What they missed out on was matching product demand with their reach, and that’s tricky when you’re casting as wide a net as possible. There’s an assumption with this approach that, “Ehhh, our customers are in there somewhere. They’ll reveal themselves eventually.” And that’s an expensive gamble if they decide to keep hiding. So, it failed because it didn’t reach the people it needed to reach. That takes finesse and targeting—to fill your funnel and have your customers move themselves down it. But, man, it was fun to watch.


Video metrics that matter

Chasing vanity stats while you're getting your feet wet? That's gonna let you down. Here's what to track instead 👇

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